Being trapped in an elevator can be an unsettling experience. Whether it’s a sudden stop, power failure, or door malfunction, knowing how to deal with elevator emergencies helps reduce panic and ensures your safety. For building users, tenants, and facility managers alike, having a clear plan in place is not just comforting—it’s essential.
Stay Calm: Your First Line of Defense
When an elevator stops unexpectedly, your first reaction matters. Panic can lead to poor decisions, so the most important step is to remain calm. Take a deep breath and understand that elevators are designed with multiple safety features. The chances of a serious incident are extremely rare if the right steps are taken.
If the lights go out or the elevator stops between floors, remember: the elevator is still a safe environment. Do not attempt to open the doors by force or climb out—it’s more dangerous than waiting for professional assistance.
Use the Emergency Communication System Immediately
Modern elevators are equipped with an emergency call button or intercom system that connects directly to building security or a monitoring service. Press the button and clearly explain your situation. If possible, mention the elevator number (usually posted inside the cabin) and your estimated location within the building.
In some cases, mobile phones may work even when elevators stop. If the call button fails, use your phone to call the building’s front desk or emergency services. Knowing how to deal with elevator emergencies includes being aware of all your communication options.
What You Should Never Do When Trapped
Trying to force the doors open or attempting to escape through the ceiling hatch is not only dangerous—it’s against all safety protocols. Elevators can start moving again without warning, and unauthorized escape attempts have led to serious injuries. Stay inside, keep calm, and wait for trained technicians to arrive.
Additionally, avoid overusing your phone’s flashlight or battery if you’re unsure how long the wait will be. Instead, conserve energy and focus on staying safe.
Contacting the Right Support: Who to Call First
If building personnel are unresponsive, or if you’re in a privately owned facility without on-site security, call the national or local emergency number. Having this information posted inside or near elevators can speed up response time. Building managers should ensure that emergency contact details are clearly visible in every elevator for this reason.
Key Safety Tips to Remember
To better deal with elevator emergencies, building users should keep these simple but important safety tips in mind:
Always read posted emergency instructions before an issue arises.
Don’t overcrowd elevators, especially during power outages or severe weather.
If you see someone trapped, do not attempt to open the doors yourself—notify building staff immediately.
Familiarize yourself with the building’s elevator numbers and locations, especially in large facilities.
Preparedness Makes All the Difference
While elevator malfunctions are rare, being prepared for emergencies adds a layer of safety and peace of mind. Sharing this knowledge with colleagues, tenants, and family members ensures that everyone knows how to deal with elevator emergencies effectively.
Safety Starts with Awareness
Having a clear plan and understanding of elevator safety protocols is essential for everyone who uses elevators regularly. Preparedness can make a stressful situation manageable—and even save lives.
Looking to improve elevator safety in your building? TOWARDS offers full-service solutions, from elevator modernization to emergency communication systems. Contact us today to create a safer, smarter vertical transportation environment.